Arbitration, mediation may be the solution

When, as customers, we have a problem with a particular number of roads open to claim our rights, and of course in the world of insurance this is also true. And beyond all administrative and legal way we can go, sometimes there is a path shorter and easier to reach the solution, but less well known: the arbitration.

Arbitration is a mediation mechanism that is very useful for example to solve many of our problems as consumers , but even beyond these areas and we can talk about arbitration in other conflicts, such as labor or even character or more personal, such as divorce.

And arbitration is nothing more than a neutral mediator between the two sides, which means that all the information and all he knows of the case issues and the decision arrived at must be respected by both the parties.

It must be said that arbitration is an excellent way to streamline processes, making them easier and not to enter cumbersome and costly administrative procedures (or worse, in court cases) that are delayed forever and can be avoided with this system, but has limitations. Arbitration is not in any way a substitute for the courts, and therefore do not have the strength that lies in them, in any case, it is a supplement that provides the agreement, between the two parties.

But for this agreement to occur or happen there must be a positive relationship between the parties, because although the award, the opinion or decision dictated by the arbitration may be binding and enforceable, to reach this decision, it must have been the will of both parties to submit to the discipline of what dictates the mediating body. And we have to keep in mind that mediation is a completely voluntary option for the two parties concerned and cannot be compelled to submit it to any.